Privacy Policy

Last updated: 31 May 2026

At AgentShift Technologies Pvt. Ltd. ("AgentShift", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and company details when you register for an account.
  • Payment Information: Billing details and payment history. Note that actual payment processing is handled securely by our payment gateway partners (e.g., Razorpay) and we do not store full credit card details.
  • Platform Data: Knowledge base documents, FAQs, and configurations you upload to train your AI agent.
  • Usage Data: Information about how you interact with our platform, including log files, device information, and analytics.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services.
  • Process transactions and send related information, including invoices.
  • Send administrative messages, security alerts, and support communications.
  • Train your specific AI agent instance. We do NOT use your private data to train generalized AI models.

3. Data Storage and Security

All customer data is stored securely in India (Mumbai region) using industry-standard encryption. We maintain strict compliance with the Digital Personal Data Protection (DPDP) Act of India to ensure your data is handled with the highest level of security and privacy.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted third-party service providers (e.g., hosting providers, payment processors) strictly for the purpose of operating our service. These providers are bound by strict confidentiality agreements.

5. Your Rights

Under the DPDP Act, you have the right to access, correct, update, or request deletion of your personal data. You can manage your information from your account settings or by contacting our support team.

6. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact our Grievance Officer at support@agentshift.in.