DocsProduct Catalog

Product Catalog

Your product list, embedded into the AI. Customers ask, the AI recommends, quotes, and adds to cart.

The catalog turns AgentShift from a support bot into a sales agent. Once you add a product, the AI can describe it, compare it to alternatives, answer pricing questions, attach images, and add it to a customer's cart — all inside WhatsApp.

Adding products

  1. Go to Dashboard → Products
  2. Click Add Product or Bulk Import (CSV)
  3. Fill in name, description, price, GST rate, stock, and at least one image
  4. Tag the product (e.g. kurta, cotton, festive) — these help the AI match customer queries

Each product is automatically embedded into the AI's vector index. New products are searchable within seconds.

How the AI uses your catalog

When a customer asks something product-related — "do you have cotton kurtas under ₹1500?" — the AI:

  1. Searches your catalog semantically (not just keyword match)
  2. Picks 1–3 best matches
  3. Sends product cards with image, name, price, and short description
  4. Offers to add to cart, send a payment link, or answer follow-up questions

Cart and checkout

Each conversation has its own cart (auto-expires after 2 hours of inactivity). When the customer is ready, the AI generates a Razorpay payment link inside WhatsApp. On payment, an order is created in Dashboard → Orders and a GST invoice is generated automatically.

Stock and availability

  • Stock decrements automatically on paid orders
  • Out-of-stock products are still visible to the AI but it will say so honestly and suggest alternatives
  • You can set a low-stock threshold to get a dashboard alert

Bulk import format

CSV columns expected (header row required):

name,description,price,gstRate,stock,sku,tags,imageUrl

tags is a pipe-separated list (e.g. cotton|kurta|festive). imageUrl can be a public URL — AgentShift will download and host the image.

Tips

  • Write descriptions like a salesperson, not a spec sheet. The AI uses the description to answer questions; richer text = smarter answers.
  • One image, well-lit. Customers decide on the first photo. Good lighting beats high resolution.
  • Tag consistently. Pick 5–10 tag categories and stick to them — fabric, occasion, season, gender, etc.